Our Shipping and Delivery Policy:

We at Urban Gardens, want our customers to have most user friendly experience shopping with us. To ensure that your order reaches you in the fastest time and in good condition, we only ship through highly reputed courier agencies. We ship throughout the week, except on Sundays & Public holidays. So if you place an order on Sundays/Public holidays, your product will be shipped out on the next working day.  For areas where there is no courier service available, we will ship your items via India Speed Post.

Does the product price that I see online include GST?

Yes, the product prices are inclusive of GST. Delivery charges for bulky items might be extra but that would be mentioned clearly in the product details.

How do I make payment for my purchase? Is my online transaction safe?

We offer multiple methods to make payments for your order: Credit Cards  & Debit Cards (including Maestro cards), Net Banking and Cash-on-Delivery. Urbangardens.in and our trusted payment gateway partners use secure encryption technology to protect your card information at all times. Our trusted Payment Gateway Partner (RazorPay) will make sure that your payment is absolutely secure and your details are protected.

How much is the Delivery charge?

We deliver free of cost, for all orders above Rs.1000. For other orders, we charge a flat shipping rate of Rs. 100/- per order. We don’t impost any hidden charges to our customers.

How long does it take for an order to arrive?

Orders are dispatched within 3 working days or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 5 to 7 working days. Delivery of all orders will be made to the address as mentioned by you at the time of placing the order. At any point through the shipping and delivery process, you would be able to track the status of your order.

What if I receive the product in damaged condition or it gets broken during the transit?

If the product is not proper or if the packaging is tampered with, please refuse to accept the package and return the package to the delivery person. Call our customer care at +91 97907 05126 or email us at info@urbangardens.in, mentioning your Order ID. Please make sure that the original product tag and packing is intact when you send us the product back. We will personally ensure that a brand new replacement is issued to you at no additional cost to you.

Can I track my order?

Yes, you can track the order. After we ship the item a tracking id will be mailed to you and you may check the shipment status at our shipping partner’s website.

Do you cater to Bulk/Wholesale orders?

Yes, we do cater to bulk orders as well. Kindly contact us at +91 98400 92637 / 98409 92637 or e-mail us at karthik@pmagrobiotech.com